Privacy Policy
We respect your privacy.
Any small business, charity or group that has information about people such as their names and email addresses needs a privacy notice. The information below informs you as to why we need your personal data, what do with it, how long we keep it, and if we will share it with anyone else. It’s important to explain what we’re doing with your data and make sure you know about it in advance because being clear helps build trust, avoids confusion, and lets everyone know what to expect.
The Organising Experts Ltd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Email: hello@theorganisingexperts.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Records of meetings and decisions
• Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Marketing preferences
• Recorded images, such as photos or videos
• Website and app user journey information
We collect or use the following information to comply with legal requirements:
• Financial transaction information
We collect or use the following information for recruitment purposes:
• Contact details (eg name, address, telephone number or personal email address)
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
• Consent
• Contract
• Legal obligation
• Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent
• Contract
• Legal obligation
• Legitimate interest:
o To notify people when we have special offers.
o To notify customers when we are out of office (e.g., for public holidays).
Our lawful bases for collecting or using personal information for legal requirements are:
• Consent
• Contract
• Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
• Consent
• Contract
• Legitimate interest:
o To contact the person as part of the recruitment process.
o To review their information as part of the recruitment process.
Where we get personal information from
• People directly
• CCTV footage, or other recorded images
• Publicly available sources
How long we keep information
We keep information for up to 7 years in order to comply with UK law.
Who we share information with
Other organisations
• Financial or fraud investigation authorities
• Relevant regulatory authorities
• Organisations we’re legally obliged to share personal information with
• Emergency services (where necessary)
• Publicly on our website, social media or other marketing and information media (where appropriate)
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 20 May 2024